سياسة الاستبدال والاسترجاع

Return and Refund Your satisfaction is our goal. To ensure everyone's safety, we may exclude some products from return. You have the right to return if the conditions for exchange and return are met, and all you need to do is contact customer service within a maximum of 7 days from the date of receiving the product. ("For the safety of everyone, there are exceptions in returns for some items") Conditions for exchange and return 1. The product must not be used in any way or damaged or the original packaging opened. 2. The product must be in its original condition. 3. If the order details (product information) do not match what was ordered from the website or if a different product was shipped, the customer has the right to exchange or return without additional costs. 4. If the product and order are intact, the exchange and return involve the customer bearing the shipping cost, which will be deducted from the refunded or exchanged invoice. Return We ask customers to inspect the order upon arrival with the delivery representative before signing for receipt. If the shipping box is damaged, we ask the customer to inspect the products before signing for receipt. If the shipping box or products are damaged, contact us within 24 hours through contact channels or social media. Products are returned and exchanged, and the time is counted from the date of receipt according to the conditions below. If paid by credit card or debit card, this period will take: - 2 to 5 days to receive the returned products. - Two working days to conduct quality inspection and issue the refund. - The bank or card issuer may take an additional 6 to 14 working days to complete the process. - The delivery time may vary depending on the shipping company. The store has the right to cancel the order and refund the amount if the product is unavailable or if a technical problem occurs. Email: [email protected]